Frequently Asked Questions

Standard shipping takes 5–7 business days via USPS, UPS, or FedEx. Express shipping takes 2–3 business days. Overnight shipping delivers in 1 business day via FedEx Priority. Orders are processed within 1–2 business days before shipping. You'll receive a tracking number by email once your order ships.

Yes! We offer free standard shipping on all orders of $75 or more (subtotal before taxes). Orders under $75 ship via standard shipping for $6.99. Express and Overnight shipping options are available for an additional fee regardless of order size.

Once your order ships, you'll receive a shipping confirmation email with your tracking number. You can use this tracking number on the carrier's website (USPS, UPS, or FedEx) to monitor your delivery status in real time. If you haven't received a tracking email within 3 business days, please contact us at [email protected].

We accept returns within 30 days of the delivery date. Items must be unworn, unwashed, and in their original condition with tags attached. To start a return, email us at [email protected] with your order number and reason for return. We'll provide return shipping instructions and a prepaid return label.

Once we receive and inspect your returned items, we'll process your refund within 5–10 business days. Refunds are issued to the original payment method used at checkout. You'll receive an email confirmation when your refund has been processed. Please allow additional time for your bank or PayPal to post the refund to your account.

Yes! We're happy to help with exchanges within 30 days of delivery. Email us at [email protected] with your order number, the item you'd like to exchange, and the size/color you'd prefer. We'll arrange the exchange for you, subject to availability. If the item is no longer available, we'll offer a full refund.

We accept PayPal, Visa, Mastercard, American Express, and Discover — all processed securely through PayPal's encrypted checkout system. We do not store your credit card information on our servers. All transactions are SSL-encrypted for your protection.

Our boxy tees are available in sizes XS through 2XL. Each product page includes a detailed size chart with chest, waist, and hip measurements in both inches and centimeters. Our tees are designed with a relaxed, oversized boxy silhouette — for a true boxy fit, select your true size. For a roomier, oversized look, size up.

Yes, we ship to Alaska and Hawaii! Standard shipping rates ($6.99) apply to AK and HI orders. Please note that orders shipping to Alaska and Hawaii are not eligible for the free shipping threshold ($75+). Delivery to AK and HI may take an additional 2–5 business days beyond our standard delivery estimates. Express and Overnight options may have limited availability for these states.

To keep your Passerin Nonpareil tee looking its best: Machine wash cold with like colors. Do not bleach. Tumble dry low or hang to dry (preferred). Wash inside-out to preserve graphic prints. Do not iron directly on printed areas. For tie-dye tees: wash separately for the first 1–2 washes to prevent color transfer. Proper care extends the life of your tee and keeps colors vibrant.

Currently, we ship within the United States only, including Alaska, Hawaii, and US territories. We are working on expanding our international shipping options. Sign up for our newsletter to be notified when international shipping becomes available.

We sincerely apologize if your order arrives damaged or if you received the wrong item! Please email us at [email protected] within 7 days of delivery with your order number and photos of the damage or incorrect item. We will immediately send you a replacement at no charge or issue a full refund — whichever you prefer. You don't need to return damaged items.

We process orders quickly! If you need to cancel or modify your order, please email us at [email protected] immediately after placing your order. We'll do our best to accommodate changes, but once an order has been shipped, we're unable to cancel it. In that case, you can return the item within our 30-day return window.

Absolutely. Our checkout is powered by PayPal's industry-leading payment platform with SSL encryption. We never store your credit card details. All transactions are processed in a PCI-compliant environment. Look for the lock icon in your browser's address bar and the 'Secure Checkout' badge on our checkout page as confirmation.

Yes! We'd love to work with you on bulk orders for events, schools, businesses, or retail. For orders of 10 or more items, please email us at [email protected] or call us at (213) 437-8891 to discuss pricing and availability. Bulk orders typically have a 2–3 week turnaround time depending on quantity.

We don't currently offer gift cards or gift wrapping services, but we're working on adding these options. In the meantime, our tees make wonderful gifts! Orders arrive in a clean, professionally packaged form that's perfect for giving. Sign up for our newsletter to be notified when gift options become available.

We're here to help! You can reach us by email at [email protected] or by phone at (213) 437-8891. Our customer service team is available Monday through Friday, 9:00 AM – 6:00 PM EST. We respond to all inquiries within 1–2 business days. For faster response, please include your order number in your message.